FAQs

ORDER&SHIPPING

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please see our Shipping page for the most up to date information on delivery options for each region.

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship internationally. Please visit our Shipping page for all international shipping costs 

HOW DO I KNOW MY ORDER IS CONFIRMED?

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.


I NEVER GOT MY ORDER, WHAT TO DO?

Please ensure you track your order with the tracking number we provide. Or contact the customer via our Contact Us form, and we will support you in any situation.

EXCHANGE&RETURN

HOW DO I RETURN MY ITEM?

Please the returns portal to return your item to us.

Our returns period is 7 days and starts from the date you receive your order.

We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.


Please see our Return FAQs for more information.

CAN I EXCHANGE MY ITEM?

Unfortunately, we no longer accept exchanges,

Please feel free to Contact Us if you have any questions.

WHEN CAN I RECEIVE REFUND?

Our goal is to handle all returned orders within 14 working days. However, during busy periods, this processing time may be extended to 30 working days. Rest assured that all refunds will be issued to the original credit card used for the purchase.

PERSONALISED SERVICE

CAN I PERSONALISED NAIL SHAPE OR SIZE?

Yes, we provide personalised service of variant shape and size.Please refer Personalised Press-on Nail

CAN I PERSONALISED NAIL DESIGN?

In the future, we plan to offer personalized design services. For the latest updates and information, we encourage you to follow our social media channels. Stay connected to stay informed about our upcoming customized offerings.

PRODUCT APPLY&REMOVE

HOW TO APLLY ADN REMOVE PRESS-ON NAIL?

Please refer How to Apply&Remove Press-on Nails

HOW LONG DO PRESS-ON NAILS LAST?

It is dependent on what tool and methods you apply press-on nails. Also affected by your living habit.

Please visit our blog: How to, to see the detailed information.